Sampling Service
Order a stock sample in 3 to 5 days, or a customized sample with your logo, colorway and packaging in 7 to 15 days. Sample cost is refundable against your first mass-production order.
Three kinds of sample
Which one you need depends on what you are trying to verify: the device itself, your branding, or a new design.
| Sample type | Lead time | What it verifies | Cost |
|---|---|---|---|
| Stock sample | 3–5 days | Build quality, feel, fit, light output on a standard model | Sample price + freight |
| Customized sample | 7–15 days | Your logo, Pantone color and packaging as it will actually ship | Sample + setup, refundable |
| First-article sample | 7–15 days after tooling | A new OEM mold before mass production is released | Included in tooling project |
Sample fee policy
We charge for samples because we build them properly. A sample that is hand-assembled differently from the production line tells you nothing about what will actually arrive.
- Stock sample: sample price plus freight
- Customized sample: sample price plus setup for logo, color and packaging
- Sample cost refunded against your first mass-production order
- Freight is not refundable
- Repeat samples of the same configuration are charged at cost
Exact figures are confirmed in your quotation, since the refund depends on the eventual order value.
What arrives with a sample
A sample shipment is a small version of the real thing, including the paperwork.
The device
Production-standard build, not a hand-assembled demonstration unit.
Accessories
Charging cable, storage bag and any spare heads, as shipped in production.
Packaging
Retail box and insert, printed if you have supplied artwork.
Documents
Optical test report for LED models, plus the relevant compliance declarations.
How to get a sample
Sample dispatch is by express courier. Battery products travel under UN38.3 documentation, which we prepare, so tell us the destination country when you order.
Sampling FAQ
Q: Is the sample fee refundable?
Yes. The sample cost is refunded against your first mass-production order. Freight is not refundable. The exact refund amount is stated in your quotation so there is no ambiguity later.
Q: How long until the sample arrives?
Stock samples dispatch in 3–5 days. Customized samples take 7–15 days to build. Express courier transit is typically 3–7 days depending on destination, so allow roughly two weeks for a stock sample door to door and three to four weeks for a custom one.
Q: Can I order samples of several models at once?
Yes, and it is usually worth doing if you are choosing between models. Combined sample shipments reduce freight cost considerably. Tell us which models you are comparing and we will quote them together.
Q: Will the production unit match the sample?
That is the purpose of the sample. Production runs to the approved sample, and the sample you sign off is what we reference during mass production and pre-shipment inspection. If a change becomes necessary mid-production we tell you before proceeding, not after.
Q: Do I need to place an order after sampling?
No. There is no obligation to order after receiving a sample. We would rather you evaluate the product properly first than commit to production you are not confident about.
Request a sample
Tell us the model, destination country and whether you need it customized. We reply within one business day with the sample fee and dispatch timeline.